FAQ

If you've already created an account, simply click on "Login" in the upper right-hand corner of our homepage.

Here is a direct link to our login page.

You can reset your password at any time by clicking on "Login" on the upper right-hand corner of our website.

Underneath the email and password bars, there is a link to "Reset Password". Simply enter your email address and click "Submit". This will send an email with a link where you will be able to reset your password.

If you are still having troubles, please contact us and we can send you a password reset link.

To view the status of your order, please login to your account. Once logged in, you will be taken to your "Order History" page. On the order history page, you will see the links associated with all of your past orders. Click on any given order to view the status, order details, tracking information and more.

We strive to ship every order within 1 to 2 business days. (Most orders ship out within 24 hours!) However, we are a very small team. During a sale, new releases, Holidays and peak ordering times, we may experience delays that will slow down our in-house order fulfillment times. Please just know that our team is working so hard to get your order to you as quickly as possible but with the most amount of love and care possible. We are so grateful for the patience and support of our customers!

We always try to accomodate our customers in every way possible. If you would like to add to your order and you have not received an email that your order has been fulfilled, you can contact us (customercare@honeybeestamps.com or by phone at 541-405-4564 Monday - Friday, 8am - 4pm EST). Please have your existing order number ready. We will do our best to adjust your order. However - please know that our team works as quickly as we can to get orders out in a timely manner. If your order is already in fulfillment, we won't be able to change your order.

During a new release, sale, or peak sales times we are not able to change orders. We apologize for any inconvenience this may cause.

Our team works to fullfill orders as quickly as possible. If your order has not been fulfilled, we can do our best to cancel your order or help fix any issues or toubles that may arrise. If an order has already been processed or shipped, we are not able to cancel the order.

If you need to try and cancel your order, please email: customercare@honeybeestamps.com or call: 541-405-4564. Our customer care is available Monday - Friday from 8am - 4pm EST.

Our system does not have a way to split a payment between two payment methods. However - you can purchase a gift card using one payment method, and then use that gift card towards your purchase.

We also offer payment installment plans through AfterPay and PayPal Split. (Please read under "ordering" for more details on payment plans).

Yes! We currently offer AfterPay as well as PayPal payments using "split". You can choose AfterPay at checkout, which will direct you to login with AfterPay or create an account with them. To read more about AfterPay, please visit our page, here.

For PayPal split, simply choose paypal at checkout. Once you are logged in, you should see an option to "split" your payment into payments directly through PayPal.

Our FREE BEE program is super easy! Orders of $100 or more qualify for our most recent Free Gift. (You may see us calling it a Free Bee, which is just a fun way for us to word play on calling it a "Freebie" or Free Gift... because you know we can't resist a bee pun!)

What is a FREE BEE? Our Free Bee program is an extra special way for us to say thank you for your support! With each new release we have, we release a new free gift. The Free Bee product will vary from release to release, but it's always something exclusive, special, and fun that isn't available for sale! No coupon code is needed; the offer will automatically be added to your order at checkout for qualifying orders.

Please note that our Free Bee program is while supplies last. Each release, we have a limited number of our Free Bees. We always do our best to send a free gift to everyone who qualifies for the Free Bee, but please know that there are times when we are simply out of our Free Bees and gifts. We apologize if this is the case. But please know that we are so grateful for your support.

To order a gift card, simply visit our Gift Card page by clicking here.

You will be able to order gift cards in different amounts. You can order multiples or one at a time. Simply choose the amount and quantity, and click "Add to Cart".

Yes, we sure do! Once your address is put in to the system, you will be able to calculate the shipping fees based on the different shipping options.

We currently offer USPS and UPS for domestic packages. For International shipping, we offer USPS, UPS and DHL Express.

If the economy shipping charges are chosen (our flat rate shipping fees), we will ship via our preferred method which will be based on the size and weight of the package. If you prefer your package to ship via Priority Mail or UPS specifically, you may choose these options at checkout.

We want you to get your goodies as soon as possible, but we are not able to control the speed at which packages are delivered. Once your order ships, you will receive an email with your tracking number, which you can track at any time from the link in your email, or in your account (look under Order History).

If you are having troubles with receiving your package, please check your tracking number first. If your package seems to be lost, please contact us.

Our current shipping rates for domestic orders are:

• Orders under $50 — $6.95 flat rate

• Orders $51 and over — $8.95 flat rate

• Large machines (die cutting machines, foil machines, fuse machines, and similar items) — $14.95 flat rate

Shipping rates are flat-rate based on order total or item type, as outlined above. For those who prefer, UPS shipping will also be available at checkout at standard carrier rates. We’re happy to offer this option so you can choose what works best for you.

Every order is carefully reviewed by our shipping team (real humans!) and then checked again by our system to ensure accuracy. We always choose the best possible shipping method for your order and handle each package with care.

International orders are calculated based on actual carrier rates provided. 

Yes, we sure do! We have detailed instructions on how to access and use your rewards over at this page.

honeybeestamps.com/pages/rewards

Keeping your stamps in great shape is easy with just a little care... and it helps them last for years of happy crafting!

Cleaning Your Stamps

• Mild soap + water: A drop of gentle dish soap and warm water works beautifully. Just give your stamps a soft rub to lift oils, lint, and leftover ink.
• Use a stamp cleaner (if needed): For more stubborn inks, a cleaner made for photopolymer stamps does the trick. Permanent inks like StazOn will need their specific cleaner — just be sure never to use StazOn cleaner on non-StazOn inks or other types of stamps, as it can cause damage.
• Rinse + dry well: Rinse thoroughly to remove all soap or cleaner. Pat dry with a lint-free cloth or simply let them air-dry (this helps avoid lint and dust).
• Restore cling: If your stamps ever lose their stickiness, a quick wash with mild soap and water usually brings the cling right back.

Storing Your Photopolymer Stamps

• Use the original packaging: The clear acetate sheets your stamps arrive on are perfect for long-term storage — they prevent sticking, keep your sets organized, and make it easy to find what you need.
• Keep them out of sunlight: Photopolymer naturally yellows over time when exposed to UV light (it’s actually a sign of high-quality material!). Yellowing won’t affect how your stamps perform, but storing them in a cool, dry place away from direct light helps slow the process.
• Organize your way: We offer a variety of Honey Bee storage envelopes — including options with magnetic sheets for coordinating dies — so you can keep your crafty stash tidy, protected, and easy to flip through.

Absolutely! Kelley has put together a great video for beginners that will explain some basics of die cutting. You can find the video here: Die Cutting Basics For Beginners!

All of our new dies come pre-clipped, which is wonderful! However, our older dies came connected together by small metal tabs. If you have older dies that are connected, they are fairly simple to separate. Our dies are made of 100% stainless steel, which is very thin and pliable. Some of our customers simply bend the dies at the metal tab connectors to separate them. You can also use a pair of flush cutters (or die snippers) to separate the dies.

We recomend cutting the metal tabs off with the flush cutter as close to the metal edge of the die so that it cutsall of the metal tab off. If you are left with a small sharp edge, you can take a metal file or nail file to the edges to soften the sharp edges.

We want to make sure you are 100% satisfied with your purchase! We strive for every order to be perfect. However, if you are having any troubles with a product in your order, please let us know immediately! All damaged or defective products should be brought to our attention within 14 days of receiving your order. You can email: customercare@honeybeestamps.com. In the email, please include a photo of the defective product along with a description of the issue. If you prefer, you can call us directly to help you troubleshoot (Monday - Friday from 8am to 4pm, EST) at 541-405-4564. We are here to help!

When you are ready to checkout, have your gift card number ready. (You can copy and paste it from your email, or you can type it in directly). At checkout, on the right hand side underneath the listing of the items you have in your cart, you will see a white box with text that says "Gift card or discount code". Plese enter your gift card number in this box and click "apply". You will see the gift card amount applied to your total, below this box.

If you are having troubles with a gift card, please contact us.

Currently, we do not. However - we do have the option of local pickup from our warehouse location in Lebanon, Oregon! If you are in the area, you can order online and choose "Local Pickup" as your shipping method. Once your order is pulled and ready to pickup, you will be notified. You can then pick up your order using our curb-side pickup. Due to current Covid restrictions, we are not allowed to have visitors. Please call once you arrive for your order pickup and we will bring your order to your vehicle.

Honey Bee is also carried in many craft stores, all around the world! To locate the store nearest you, please visit our store locator here.

We offer Free Returns at checkout for a small, optional fee. If Free Returns is purchased, you will receive a prepaid return shipping label for eligible returns. If Free Returns is not purchased, you will be responsible for the cost of the return shipping label.

Elective Returns: If you would like to return a product for store credit or refund, please visit our Customer Portal. Products can be returned in brand new, unused condition for any reason within 14 days. Please note that if you are electing to return a product you will be responsible for the cost of returning the product (unless you opted in to Checkout+). Amount refunded or credited will reflect the exact amount you paid, less any sales or discounts that were applied to your transaction. We do not allow returns on any clearance or retiring products within your order. 

Defective Returns: We want to make sure you are 100% satisfied with your purchase! We strive for every order to be perfect. However, if you are having any troubles with a product in your order, please let us know immediately! All damaged or defective products should be brought to our attention within 14 days of receiving your order. 

To Start Your Return: 
If you would like to return a product for store credit or refund, please visit our Customer Portal. 

You must contact customer care before returning a product for store credit or refund. Returning a product before contacting support may result in a return that is not credited or refunded. 

Yes! It's super easy to save your favorite items to a wish list. In order to create or access a wish list, you must have an account. Once you have an account, simply log in to your account. To start your wish list, simply click the "Heart" icon for any given product and it will add it to your wish list. To access your wish list, log in to your account, and click on the "Wish List" words near the top of our homepage. This will take you to your saved items.

Some of our customers also use the "wish list" heart function to mark items they already own. If you don't want to use the wish list function, you can heart all of our items you own so you can use it as a cross-reference when ordering!

Yes, we sure do! To read our entire angel policy, please click here.

We are here for you! Please email us or give us a call for any questions you might have. You can email us: customercare@honeybeestamps.com or you can call us directly at 541-405-4564. Our customer care is available Monday through Friday, from 8am to 4pm EST.