How do I create an account?
Creating an account is simple. From our homepage, click "Login" in the upper right-hand corner. Underneath the login area, you will see a link titled "Create Account".
Here is a direct link to the account creation page, here!
How do I access my existing account?
If you've already created an account, simply click on "Login" in the upper right-hand corner of our homepage.
Here is a direct link to our login page.
How do I reset my password?
You can reset your password at any time by clicking on "Login" on the upper right-hand corner of our website.
Underneath the email and password bars, there is a link to "Reset Password". Simply enter your email address and click "Submit". This will send an email with a link where you will be able to reset your password.
If you are still having troubles, please contact us and we can send you a password reset link.
How do I view the status of my order?
To view the status of your order, please login to your account. Once logged in, you will be taken to your "Order History" page. On the order history page, you will see the links associated with all of your past orders. Click on any given order to view the status, order details, tracking information and more.
How long will it take for my order to ship?
We strive to ship every order within 1 to 2 business days. (Most orders ship out within 24 hours!) However, we are a very small team. During a sale, new releases, Holidays and peak ordering times, we may experience delays that will slow down our in-house order fulfillment times. Please just know that our team is working so hard to get your order to you as quickly as possible but with the most amount of love and care possible. We are so grateful for the patience and support of our customers!
Can I add to an order I already placed?
We always try to accomodate our customers in every way possible. If you would like to add to your order and you have not received an email that your order has been fulfilled, you can contact us (firstname.lastname@example.org or by phone at 541-405-4564 Monday - Friday, 8am - 4pm PST). Please have your existing order number ready. We will do our best to adjust your order. However - please know that our team works as quickly as we can to get orders out in a timely manner. If your order is already in fulfillment, we won't be able to change your order.
During a new release, sale, or peak sales times we are not able to change orders. We apologize for any inconvenience this may cause.
Can I cancel an order already placed?
Our team works to fullfill orders as quickly as possible. If your order has not been fulfilled, we can do our best to cancel your order or help fix any issues or toubles that may arrise. If an order has already been processed or shipped, we are not able to cancel the order.
If you need to try and cancel your order, please email: email@example.com or call: 541-405-4564. Our customer care is available Monday - Friday from 8am - 4pm PST.
Can I split a payment between two cards to pay for an order?
Our system does not have a way to split a payment between two payment methods. However - you can purchase a gift card using one payment method, and then use that gift card towards your purchase.
We also offer payment installment plans through AfterPay and PayPal Split. (Please read under "ordering" for more details on payment plans).
Do you offer any payment plan services?
Yes! We currently offer AfterPay as well as PayPal payments using "split". You can choose AfterPay at checkout, which will direct you to login with AfterPay or create an account with them. To read more about AfterPay, please visit our page, here.
For PayPal split, simply choose paypal at checkout. Once you are logged in, you should see an option to "split" your payment into payments directly through PayPal.
How does your FREE BEE program work?
Our FREE BEE program is super easy! Orders of $75 or more qualify for our most recent release "Free Bee".
What is a FREE BEE? Our Free Bee program is an extra special way for us to say thank you for your support! With each new release we have, we release a new Free Bee. There are two Free Bee threshhold levels. We have a free Stamp with orders of $75 or more... plus get the matching die with orders of $100 or more! There is no coupon code needed, the offer will automatcially be added to your order when you check out, for qualifying orders.
Please note that our Free Bee program is while supplies last. Each release, we have a limited number of our Free Bees. We always do our best to send a free gift to everyone who qualifies for the Free Bee, but please know that there are times when we are simply out of our Free Bees and gifts. We appologize if this is the case. But please know that we are so grateful for your support.
How do I order a gift card?
To order a gift card, simply visit our Gift Card page by clicking here.
You will be able to order gift cards in different amounts. You can order multiples or one at a time. Simply choose the amount and quantity, and click "Add to Cart".
Do you ship internationally?
Yes, we sure do! Once your address is put in to the system, you will be able to calculate the shipping fees based on the different shipping options.
What shipping carriers do you use?
We currently offer USPS and UPS for domestic packages. For International shipping, we offer USPS, UPS and DHL Express.
If Free Shipping (within the USA) is chosen, we will ship via our preferred method which will be based on the size and weight of the package. Either USPS First Class or USPS Priority Mail will be used for free shipping methods. Note: you must choose the "Free Shipping" method if your order qualifies for free shipping, in order for the discount to be applied.
How long does it take for a package to arrive once it has shipped?
As most everyone is aware, all shipping carriers are currently experiencing delays due to Covid. We want you to get your goodies as soon as possible, but we are not able to control the speed at which packages are delivered. We thank you in advance for your patience and understanding.
If you are having troubles with receiving your package, please check your tracking number first. If your package seems to be lost, please contact us.
Do you offer free shipping?
Yes! For orders placed within the USA with a retail value of $75 or more, your order will qualify for free shipping. "Free Shipping" must be chosen at checkout on eligible orders. Order total must be $75 or more after coupon codes or any valid discounts are applied in order to qualify.
Do you have a rewards program?
How do I clean and store my stamps
I am new to die cutting, can you help with advice?
Absolutely! Kelley has put together a great video for beginners that will explain some basics of die cutting. You can find the video here:
Die cutting basics on YouTube
I have older dies that are connected, how do I separate them?
All of our new dies come pre-clipped, which is wonderful! However, our older dies came connected together by small metal tabs. If you have older dies that are connected, they are fairly simple to separate. Our dies are made of 100% stainless steel, which is very thin and pliable. Some of our customers simply bend the dies at the metal tab connectors to separate them. You can also use a pair of flush cutters (or die snippers) to separate the dies.
We recomend cutting the metal tabs off with the flush cutter as close to the metal edge of the die so that it cutsall of the metal tab off. If you are left with a small sharp edge, you can take a metal file or nail file to this e
What do I do if I receive a defective or damaged product?
We want to make sure you are 100% satisfied with your purchase! We strive for every order to be perfect. However, if you are having any troubles with a product in your order, please let us know immediately! All damaged or defective products should be brought to our attention within 14 days of receiving your order. You can email: firstname.lastname@example.org. In the email, please include a photo of the defective product along with a description of the issue. If you prefer, you can call us directly to help you troubleshoot (Monday - Friday from 8am to 4pm, PST) at 541-405-4564. We are here to help!
How do I redeem a gift card?
When you are ready to checkout, have your gift card number ready. (You can copy and paste it from your email, or you can type it in directly). At checkout, on the right hand side underneath the listing of the items you have in your cart, you will see a white box with text that says "Gift card or discount code". Plese enter your gift card number in this box and click "apply". You will see the gift card amount applied to your total, below this box.
If you are having troubles with a gift card, please contact us.
Do you have a physical store?
Currently, we do not. However - we do have the option of local pickup from our warehouse location in Lebanon, Oregon! If you are in the area, you can order online and choose "Local Pickup" as your shipping method. Once your order is pulled and ready to pickup, you will be notified. You can then pick up your order using our curb-side pickup. Due to current Covid restrictions, we are not allowed to have visitors. Please call once you arrive for your order pickup and we will bring your order to your vehicle.
Honey Bee is also carried in many craft stores, all around the world! To locate the store nearest you, please visit our store locator here.
Do you accept returns?
Elective Returns: If you would like to return a product for store credit or refund, please email or call. Products can be returned in brand new, unused condition for any reason within 14 days. Please note that if you are electing to return a product you will be responsible for the cost of returning the product. We cannot refund the cost of shipping for any product returned. Amount refunded or credited will reflect the exact amount you paid, less any sales or discounts that were applied to your transaction. We do NOT allow returns on any clearance or retiring products within your order.
Defective Returns: We want to make sure you are 100% satisfied with your purchase! We strive for every order to be perfect. However, if you are having any troubles with a product in your order, please let us know immediately! All damaged or defective products should be brought to our attention within 14 days of receiving your order.
To Start Your Return:
You can email: email@example.com. Or you can call us directly (Monday - Friday from 8am to 4pm, PST) at 541-405-4564.
You must contact customer care before returning a product for store credit or refund. Returning a product before contacting support may result in a return that is not credited or refunded.
Our return address:
Honey Bee Stamps
2185 S Main Rd.
Lebanon, OR 97355
Is there a way to save a wish list?
Yes! It's super easy to save your favorite items to a wish list. In order to create or access a wish list, you must have an account. Once you have an account, simply log in to your account. To start your wish list, simply click the "Heart" icon for any given product and it will add it to your wish list. To access your wish list, log in to your account, and click on the "Wish List" words near the top of our homepage. This will take you to your saved items.
Some of our customers also use the "wish list" heart function to mark items they already own. If you don't want to use the wish list function, you can heart all of our items you own so you can use it as a cross-reference when ordering!
Do you have an angel policy?
Yes, we sure do! To read our entire angel policy, please click here.
My question isn't listed here...
We are here for you! Please email us or give us a call for any questions you might have. You can email us: firstname.lastname@example.org or you can call us directly at 541-405-4564. Our customer care is available Monday through Friday, from 8am to 4pm PST.