Shipping policy
FAQ - SHIPPING
Q: What do you charge for shipping and handling? How are your shipping rates calculated?
A: Our current shipping rates for domestic orders are:
• Orders under $50 — $6.95 flat rate
• Orders $51 and over — $8.95 flat rate
• Large machines (die cutting machines, foil machines, fuse machines, and similar items) — $14.95 flat rate
Shipping rates are flat-rate based on order total or item type, as outlined above. For those who prefer, UPS shipping will also be available at checkout at standard carrier rates. We’re happy to offer this option so you can choose what works best for you.
Every order is carefully reviewed by our shipping team (real humans!) and then checked again by our system to ensure accuracy. We always choose the best possible shipping method for your order and handle each package with care.
International orders are calculated based on actual carrier rates provided.
Q: How long does it take for my order to ship?
A: Most of our orders are processed within 1 - 3 Business days... However - during peak times, new release weeks, Holidays, sales, etc... we may experience longer than usual fulfillment times. During these peak times, please allow up to 10 business days for orders to ship. Please keep in mind that Honey Bee Stamps is closed on most major US holidays to be with our families. We package and ship orders Monday through Friday.
Q: What shipping method do you use?
A: We ship all of our orders using the United States Postal Service (USPS). We love to use Priority Mailers when at all possible to save you money on larger orders! For International orders, we also offer DHL and UPS. (Please note that there are times when international orders are not able to ship via certain carriers based on strikes, etc. We do our best to stay current on all International shipping issues to find the best options available).
Q: What is Corso shipping protection? Is it required?
A: Corso Green Shipping Protection is a service that can help replace your package if there are shipping issues such as theft, damage, and carrier mishandling. Corso's concierge service can resolve shipping issues within 24 hours, often with a refund or replacement if your package is damaged or missing. For this protection to be activated, Corso shipping must be added at checkout. Honey Bee Stamps is not responsible for any packages that are damaged or lost once they leave our warehouse. Corso shipping protection is not required, and can be unselected at checkout to remove the shipping protection.
Q: When can I expect to receive my order after it has shipped?
A: Unfortunately, USPS does not guarantee transit times for first-class shipments. However, you can go by these general guidelines for shipping times for USPS:
Estimated Shipping Times - within the USA:
Ground Advantage Mail: 3-10 Business Days
Priority Mail: 1-4 Business Days
Estimated Shipping Times - International:
First Class Mail: 7-20 Business Days
Priority Mail: 5-12 Business Days
DHL: 2-6 Business Days
*International shipping times can vary greatly depending on your country and can take up to eight weeks depending on location.
Q: Can I track my order?
A: Yes! Your tracking number will be located within your account on our website. Simply login to our website (upper right-hand corner of our homepage) and click to view your orders. Within each order, you will see a tracking number. If you are not able to find your tracking number, please feel free to email us. customercare@honeybeestamps.com
Q: Do you ship internationally?
A: Absolutely! Honey Bee Stamps is happy to ship our packages worldwide!! All international packages will be marked as commercial merchandise at the value you paid for the items. The customer is responsible for any applicable duty or taxes that may be related to the delivery of your purchase. Please keep in mind that tracking is not available for international packages via USPS once they exit the USA.
Q: My USPS tracking number only says "pre-shipment information sent to USPS". Does this mean my package has not shipped?
A: No worries! If you receive this message from the USPS website, it means that we have created the shipping label and that your package is in transit. Most times, it takes up to 24 hours for the package to be scanned into the system. Unfortunately, we have no control over how fast USPS scans their packages into the system. It can be frustrating at times, and we understand this. We thank you in advance for being patient with the mail system.
Q: My USPS shipment tracking shows that my package has already been delivered, but I have not received it. What should I do now?
A: We always hope that this will never be the case - we know how excited you are to receive your goodies! But please know that sometimes USPS will scan an item delivered on the day of (or even sometimes the day before) the delivery takes place. If your item is showing delivered and you do not have it in your possession, please check with your local post office. Have the tracking number ready to provide to them and have them investigate the package. You may also want to check with your neighbors while waiting on the post office - to see if they received your package by mistake. Honey Bee Stamps is not responsible for packages once they leave our facility.